Privacy Policy
Your data privacy and security are our primary concerns
Information We Collect
At concentrate-keenly, we collect information that helps us provide better cloud server management solutions. This happens in several ways during your interaction with our services.
Information You Provide Directly
When you create an account, request information, or contact our support team, you share details like your name, email address, company information, and specific technical requirements. We also collect any messages you send through our contact forms or support channels.
Automatically Collected Data
Our systems automatically log certain information when you use our platform. This includes your IP address, browser type, operating system, and the pages you visit. We track how you navigate through our interface to understand which features work well and which need improvement.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service provision and billing | Duration of account plus 7 years |
| Usage Analytics | Platform improvement | 2 years |
| Support Communications | Customer service | 5 years |
| Technical Logs | Security and troubleshooting | 1 year |
How We Use Your Information
We process your data primarily to deliver cloud server management services, but there are several specific ways we use different types of information.
- Providing and maintaining your cloud server infrastructure according to your specifications
- Processing billing and handling payment transactions securely
- Sending important service notifications and security alerts
- Responding to your support requests and technical questions
- Analyzing usage patterns to improve our platform performance
- Detecting and preventing security threats or unauthorized access
- Complying with legal requirements and regulatory obligations in Taiwan
We never sell your personal information to third parties. Any data processing beyond direct service provision requires your explicit consent or falls under legitimate business interests clearly outlined in this policy.
Data Sharing and Third Parties
We work with carefully selected partners to deliver comprehensive cloud services, but we maintain strict control over how your data is handled.
Service Partners
Our infrastructure relies on trusted cloud providers and security services. These partners process data solely to support the services you've requested. They're bound by contractual obligations that match or exceed our own privacy standards.
Required Disclosures
We may disclose information when legally required by Taiwan authorities, court orders, or when necessary to protect our users' safety and security. In such cases, we'll notify you unless legally prohibited from doing so.
Business Transfers
If concentrate-keenly undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide advance notice and ensure the new entity maintains equivalent privacy protections.
Your Privacy Rights
You have significant control over your personal information. Here's exactly what you can do and how to exercise these rights.
Access Your Data
Request a complete copy of all personal information we hold about you, including how it's being used and who we've shared it with.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect through your account settings or by contacting support.
Delete Your Information
Request deletion of your personal data, subject to legal retention requirements and active service agreements.
Limit Processing
Restrict how we process your information in specific circumstances while maintaining essential service functionality.
Data Portability
Receive your data in a structured, machine-readable format to transfer to another service provider if desired.
Withdraw Consent
Revoke permission for data processing activities that require your consent, though this won't affect previous lawful processing.
To exercise any of these rights, contact us at info@concentrate-keenly.com with your specific request. We'll respond within 30 days and may need to verify your identity for security purposes.
Taiwan Personal Data Protection Compliance
As a Taiwan-based company, we fully comply with the Personal Data Protection Act (PDPA). This means we follow specific procedures for data collection, processing, and international transfers that meet local regulatory standards.
You have the right to file complaints with Taiwan's National Development Council if you believe we've mishandled your personal information. We also maintain detailed records of all data processing activities as required by Taiwan law.
Data Security Measures
Protecting your information requires multiple layers of security controls, both technical and organizational.
All data transmissions use TLS encryption, and we store information in secure, access-controlled environments. Our staff receives regular security training, and we conduct annual penetration testing to identify potential vulnerabilities.
While we implement industry-standard security measures, no system is completely immune to threats. We maintain incident response procedures and will notify affected users promptly if a security breach occurs.
International Data Transfers
Some of our cloud infrastructure partners operate servers outside Taiwan. When we transfer your data internationally, we ensure adequate protection through approved mechanisms.
Transfer Safeguards
We use contractual clauses that require international partners to maintain privacy standards equivalent to Taiwan's PDPA. These agreements include specific obligations for data security, retention limits, and breach notification procedures.
Data Localization Options
For clients who prefer to keep data within Taiwan borders, we offer localized server options. This ensures your information remains subject to Taiwan privacy laws throughout its lifecycle.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to provide personalized experiences and analyze usage patterns.
Essential Cookies
These cookies are necessary for basic platform functionality, including authentication, security features, and maintaining your session preferences. You cannot disable these through browser settings without affecting service availability.
Analytics and Performance
We use analytics cookies to understand how users interact with our platform. This information helps us identify popular features, optimize page loading times, and improve overall user experience. You can opt out of analytics tracking through your account settings.
We don't use advertising cookies or participate in behavioral tracking networks. Our analytics focus solely on improving our services for existing and potential clients.
Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes or legal requirements.
- Active account data is retained throughout your service relationship
- Billing and financial records are kept for seven years per Taiwan tax regulations
- Support communications are archived for five years to track service history
- System logs and analytics data are automatically deleted after two years
- Marketing communications are removed immediately upon unsubscribe request
When you close your account, we begin deletion procedures within 30 days, though some information may be retained longer for legal compliance or legitimate security purposes. You can request expedited deletion by contacting our privacy team directly.
Children's Privacy
Our cloud server management services are designed for business use and are not intended for individuals under 18 years of age. We don't knowingly collect personal information from minors.
If we discover that we've inadvertently collected information from someone under 18, we'll delete it immediately. Parents or guardians who believe their child has provided information to us should contact us right away.
Policy Updates
We review and update this privacy policy annually or when significant changes occur to our data practices. Material changes will be communicated through email notifications and prominent notices on our platform.
Continued use of our services after policy updates constitutes acceptance of the revised terms. However, we'll seek additional consent for any changes that significantly expand how we process your personal information.
Privacy Questions and Concerns
Email: info@concentrate-keenly.com
Phone: +88652230228
Address: 260, Taiwan, Yilan County, Yilan City, 碧霞街14號
Our privacy team typically responds within 2 business days